12/11/2020 - USPS IS EXPERIENCING LONG DELAYS WITH DELIVERIES DURING THE HOLIDAYS! PLEASE TRACK YOUR ORDERS WITH TRACKING INFORMATION WE PROVIDE YOU WHEN YOUR ORDER SHIPS. PLEASE BE PATIENT IF YOU SEE YOUR ORDER HAS SHIPPED BUT IS DELAYED FOR DELIVERY. ALL SHIPPERS ARE BEHIND SCHEDULE DUE TO HIGH VOLUME. WE ARE VERY SORRY FOR THE DELAYS BUT HAVE NO CONTROL ON DELIVERIES ONCE PACKAGES ARE RELEASED TO THE POST OFFICE. WE ALONG WITH USPS ARE TRYING OUR BEST BUT THEY ARE JUST OVERWHELMED. THANK YOU FOR UNDERSTANDING. Glenn Buckley, DVM
We offer free shipping on orders over $59 for all 50 states.
Standard shipping for orders under $59 is $5.99. Orders weighing more than 30 lbs will incur actual shipping charges.
All products are shipped Monday through Friday. Nonprescription items are often shipped within one day after the order is placed. For prescription (RX) items we must first verify the order with your veterinarian prior to shipping. Please note there can sometimes be a delay in receiving a written approval from a veterinarian and you should take this into consideration when planning your order time. Once we receive a prescription from your veterinarian, our normal delivery for standard shipping is 4-6 business days.
Refrigerated items require express (1-2 days) shipping and ships Monday through Thursday. We currently ship via USPS. Please note: we do not ship on Federal Holidays. You will receive shipping confirmation(s) by email at the time of shipment. We will try to notify you as soon as possible if a product becomes back ordered and you will have the option of waiting for the item to become available or canceling and receiving a refund. At this time, we only ship within the United States.
1) WE CANNOT SHIP PRESCRIPTION (Rx) ITEMS WITHOUT YOUR VETERINARIANS APPROVAL. WE WILL DO OUR BEST TO OBTAIN APPROVAL AS QUICKLY AS POSIBLE TO AVOID ANY ADDITIONAL DELAY.
2) EXPEDITIED SHIPPING CAN BE DELAYED WHEN THERE ARE DELAYS IN GETTING APPROVAL FROM YOUR VETERINARIAN FOR PRESCRIPTION ITEMS. OUR CUSTOMER SERVICE TEAM WILL CONTACT YOU IF THERE IS ANY DELAY WITH EXPEDITED SHIPPING.
PLEASE DON'T FORGET : If you have an original written prescription from your veterinarian, it must be mailed to us at: Pet Rescue Rx PO BX 362 Akron, NY 14001. Pharmacy regulations do not allow any online pharmacy to accept emailed or faxed presciptions sent directly from the customer.
Shipping Rates & Restrictions
|Orders over $59||Orders Under $59|
|Standard (5-7 business days)||FREE||$5.99|
|Priority Mail (2-4 business days)||$12.99||$12.99|
|Express Mail (1-2 business days)||$31.99||$31.99|
|*Express / 2 Day:||for Continental US, Alaska & Hawaii Only|
|*Overnight US Territories:||Applies to Guam, Puerto Rico and the U.S. Virgin Islands|
(ex: Vetsulin, PZI)
|Must be shipped Overnight.
Do not qualify for Free Shipping
Arrival day must be a weekday
Cannot be shipped outside of the US
|*Orders after 3pm EST:||Ship the next day|
|Allow 1-2 days for vet approval|
|*Exact shipping costs:||Displayed on final page before order confirmation|