How does this work?
After you place your order online. We will then contact your vet (via fax or phone call) for approval of any prescription (Rx) products you have ordered. Your vet will either approve or deny the request. If it is approved, we will fill and ship your order. If it is denied (i.e. exam needed) we will contact you (via email and/or phone) to let you know.
Any Over-The-Counter product does not need a vet’s approval and will ship within 48 hours.
IF YOU HAVE A ORIGINAL WRITTEN PRESCRIPTION FROM YOUR VETERINARIAN IT MUST BE MAILED TO US. PHARMACY REGULATIONS DO NOT PERMIT US TO ACCEPT EMAILED OR FAXED PRESCRIPTIONS FROM THE CUSTOMER. THE FASTEST WAY FOR US TO PROCESS YOUR ORDER IS BY PLACING AN ORDER WITHOUT A WRITTEN PRESCRIPTION FROM YOUR VETERINARIAN. OUR PHARMACIST WILL CONTACT YOUR VETERINARIAN FOR APPROVAL (NO NEED FOR YOU TO MAIL THE PRESCRIPTION TO US!). IF YOU DO HAVE A WRITTEN PRESCRIPTION PLEASE SEND IT TO : PET RESCUE RX PO BX 362 AKRON, NY 14001. THANKS!
Why would you start a company to give away all the profits?
Every year in the United States 5-7 million pets are surrendered to animal shelters. 60-70% are unnecessarily euthanized. Increased funding to shelters and rescues can help increase spays and neuters and decrease pet overpopulation. Pet Rescue Rx is here to provide shelters and rescues this additional funding by the purchases you make. Our business is designed to provide sustained funding for these groups, not just a onetime donation. Donations alone do not cover their operating expenses.
Is Pet Rescue Rx a licensed pharmacy?
YES. We are located in and hold a New York State Pharmacy license. We are able to sell and ship prescription medication to every state where we currently hold a license (please see below for list of states we are licensed in). Nonprescription medications can be sold to all states, whether we are licensed in that state or not.
Do you really donate 100% of the net profits to animal shelters and rescue groups?
Yes! We really do! We are "A pets before profits pharmacy."
What is meant by donating 100% of the net profit?
100% of the net profit means ALL profits after we pay our bills, employees and other overhead costs. We have no high paid executives or stockholders who want a return on their money. What we do have is a desperate financial need by animal shelters and rescue groups throughout the country.
What if my state is not on the list?
We have many applications pending in other states. We can notify you via email when your states pharmacy license is received. Also check our website for updates. Nonprescription medications can be sold to all states, whether we are licensed in that state or not. You also have the option to ship to a friend or family member in a state we are licensed and have them ship it to you.
Can I purchase prescription medications if my state is not on the list?
Unfortunately no. But you can purchase nonprescription items. Remember, profits from all sales benefit your shelter! You do have the option to ship to a friend or family member in a state we are licensed and have them ship it to you.
What are nonprescription items?
Examples of nonprescription items would be: Flea and tick preventatives/treatments, or any other product which does not requires a prescription from your veterinarian. If there is not a (Rx) next to the product, it is considered non prescription (OTC).
What is the fastest way to order my pets medications?
Use our website to place your order. Fill in the required information for your pet, your veterinarians contact information and we will take care of the rest.
Do you contact my veterinarian for approval of all prescription medications?
Yes. Your veterinarian will be contacted via fax for approval.
What if my veterinarian does not approve my order for prescription medication?
State laws requires your veterinarian to approve all prescription medications orders before they can be filled. We will notify you via email or phone if your veterinarian declined to approve your order.
Should I contact my veterinarian if they do not approve my order?
Yes! Let them know you are purchasing your pets medications through Pet Rescue Rx and that 100% of the net profit is being donated to animal rescue groups and shelters! We believe veterinarians will support our efforts and your desire to help.
What if my vet does not work with Online Pharmacies?
You can mail the original paper copy of your script to us at: PO BOX 362, Akron, NY 14001. Once and order is placed and script is received, your order will be filled and shipped.
What if you do not carry a medication my pet needs?
Call us at 1-855-307-7940 during our normal business hours, Monday - Friday from 9am to 5pm, and Saturday 9:30am - 12pm. We will do our best to acquire the medication needed. Please allow 2-3 business days for us to source, purchase and stock any new product.
What are your Pharmacy's Hours?
Our Pharmacy is open Monday-Friday from 9am to 5pm, and Saturday 9:30am-12pm EST, excluding holidays. We are an online pharmacy, we do not allow order pick-ups. Orders can only be shipped.
How long does it take to receive my order?
Most nonprescription items will be shipped with 1-2 days and should arrive in 5-7 days afterward with standard shipping. Prescription orders maybe delayed pending approval from your veterinarian.
Once your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email informing you of the USPS tracking number associated with your order.
Are your medications the same as my veterinarians?
Sure are! All our medications come from licensed veterinary distributor’s right here in the USA. All products are EPA/FDA approved as required.
What if I have an open script with another pharmacy?
You can have your pharmacy call our pharmacist to have the script transferred.
What if I have refills on my prescription?
When we receive a prescription with refills, it will go into our refill system. You will be able to reorder and view any refills when you sign into your online account with us.
How do I know the money is going to a shelter in my area?
Because you get to choose which shelter to support every time a purchase is made. You are an active part in making a difference!
I volunteer at an animal shelter. How can I get them involved?
Great question. Tell them to go to our website and get registered. We will add them to our list of shelters to receive donations.
How can I maximize the amount of money going to my local shelter?
By telling your friends and family and everyone you know about Pet Rescue Rx! We cannot do this without your help. So Facebook, tweet and do whatever you can to spread the word. The more times your shelter is selected the more they will receive.