The Rx Order Process
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Pet Rescue Rx. - Profits go to a shelter of your choice!
Questions? Call Us at 1-855-307-7940
100% of our Profits are Donated to an Animal Shelter or Rescue Group of your choice!

Returns & Replacements

We offer only the highest quality products available.

If you receive a product that has been damaged during shipping, please contact us immediately. We will arrange to have the product replaced and/or have a claim filed with the delivery carrier if necessary.

We will pay for return and replacement shipping for any order errors that are our fault (i.e. wrong product shipped).

All claims must be made within 72 hours after you receive your order.

You may cancel an order at no cost if it has not yet shipped.

Once an order has shipped, it is subject to our terms of return:

  • By law we cannot accept prescription item returns.
  • If you need to return an over the counter item, please contact us for a return authorization at 1-855-307-7940
  • Orders refused upon delivery will be treated as returns.
  • Product(s) being returned must arrive unopened and in sellable condition.
  • Any product being returned due to customer error, refused delivery or buyer regret, will only be refunded the product price, not the shipping charges.
  • We strongly urge shipping any returns in durable protective packaging with tracking so you can confirm when we have received it.
  • Once received back, your refund, if applicable, will be processed within 5-7 business days.
  • All returns must be made within 30 days of the original order.
  • We are unable to accept returns of needles, syringes, and refrigerated items.

Please contact us if you have any questions regarding your order.

 


 
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Please use this link for proper methods of disposing unused medicine.
1-855-307-7940
Mon - Fri 8am to 5pm EST
Saturday 9am-12pm EST
Email Us

Pet Rescue Rx
PO Box 362
13760 Indian Falls Road
Akron, NY 14001

FLEA & TICK
Advantage II for Cats
Advantage II for Dogs
Assurity for Cats
Capstar
Comfortis
Frontline
K9 Advantix II for Dogs
HEARTWORM
Advantage Multi for Cats
Advantage Multi for Dogs
Heartgard Chewable for Dogs
Heartgard Chewables for Cats
Heartgard Plus Chewables
Iverhart Max
Revolution for Cats
PAIN
Azathioprine
Banamine Paste
Deramaxx Chew Tabs
Etodolac
EtoGesic
Gabapentin
Metacam
EAR
Animax Ointment
Baytril Otic
Epi-Otic Advanced Ear Cleanser
Otomax Ointment
Posatex
Simplicef
Tresaderm
JOINTS
Cosequin ASU Equine
Cosequin DS for Dogs
Cosequin for Cats
Dasuquin
Dasuquin Chew Tabs
Deramaxx Chew Tabs
Rimadyl